Within days of being named the chief executive officer of Mahindra Satyam (formerly Satyam Computer Services), C P Gurnani has laid down a blueprint to re-energise the company.
In a letter addressed to the associates (as the employees are referred to), Gurnani said the company had strengths in delivery excellence, differentiated service offerings and domain experience.
He said the organisation structure was already re-designed to make it more customer-centric and agile. The access to customers and geographic penetration is further enhanced, decision-making is being accelerated and a greater role is being given for the delivery teams in nurturing accounts.
'Let's make a great future together. Let's grow Mahindra Satyam into a leader displaying courage, remaining connected and with a sense of agility,' he said, adding it was possible only with the support of associates.
'We need to stay united, committed and focused,' he told the associates.
The events following the confession of Satyam founder Ramalinga Raju in January had taken their toll on the company and have seriously dented its image, business and morale, he acknowledged.
After Tech Mahindra emerged as an investor in April, he said he travelled to meet customers, associates and teams across the world. 'All of them are interested in the future. I dream of an enterprise which remains connected to its customers, partners, influencers and the society in more ways than one,' Gurnani said.
He said he was interested in a future when Mahindra Satyam would be rated as the 'happiest place to work in,' was 'business savvy,' got invited to best business opportunities and won consulting and engineering services awards, when it emerged as 'true partners' of its customers, when it was recognised for its governance standards, transparency and values, when its associates were fearless and matched to business challenge.
He put on record the efforts of the board in reviving the company and the support of the families during these difficult times.