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India's top 20 BPO employers, top 15 BPOs

Last updated on: July 29, 2009 

India's top 20 BPO employers, top 15 BPOs

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The National Association of Software and Services Companies (Nasscom) on Wednesday released the names of the biggest employers in the Indian IT-BPO services sector.

India's IT-BPO dustry directly employs nearly 2.2 million (22 lakh) professionals.

The IT sector's highest industry body also named the nation's top BPO companies and the top IT services firms in India.

Nasscom says that the list of the top BPO employers is based on the India-based headcount of firms with IT-BPO operations in India, as reported to Nasscom in its annual survey.

Based on publicly available information, few other MNC's such as Accenture and IBM would have also featured in this list. However, as they have not participated in the survey, Nasscom does not have all the required details and are unable to rank them. Most companies on this list are engaged in IT as well as BPO, th eIT body said.

So check out which are India's largest BPO employers and BPO companies. . .


Image: India's BPO sector has shown remarkable resilience in the face of adverse economic conditions.
Photographs: Reuters
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TCS

TCS is the largest IT employer in India with more than 126,000 employees.

TCS BPO is one of the leading players in the outsourcing industry. It offers services in areas such as finance and accounting, banking, HR outsourcing, KPO, insurance, payroll, healthcare, telecom, media, travel and entertainment.

TCS operates from more than 41 countries and has more than 155 offices across the globe. Its head office in India is located in Bangalore. It has branches in Mumbai, Gurgaon, Goa, Hyderabad, Pune, Lucknow and many other places in India.

While Tata Consultancy Services is India's top software company, TCS BPO established a stronghold in the BPO space.


Image: Outgoing TCS CEO S Ramadorai.
Photographs: Outgoing TCS CEO S Ramadorai.
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Infosys

Infosys Technologies had 1,04,850 employees as on March 31, 2009.

Infosys BPO Ltd, the business process outsourcing subsidiary of Infosys Technologies, was set up in April 2002. Today, it is ranked among the leading BPO companies in India by Nasscom, Dataquest, the International Association of Outsourcing Professionals, Red Herring, FAO Today and NelsonHall.

Infosys BPO focuses on integrated end-to-end outsourcing through lesser costs. Infosys BPO operates in India, the Czech Republic,.


Image: Infosys CEO S Gopalakrishnan.
Photographs: Reuters
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Wipro

Wipro had 98,521 employees as of June 30, 2009.

Wipro BPO has carved a unique position in the outsourcing industry. In 2002, Wipro took a quantum jump in the BPO services by acquiring the then Spectramind. Wipro BPO Solutions, complements the services offered by Wipro Technologies, making it one of the largest BPO service players.

The company operates out of 10 different locations (India and Eastern Europe) serves clients across the globe. Wipro BPO clientele spans across banking and capital markets, insurance, travel and hospitality, hi-tech manufacturing, telecom and healthcare sectors.


Image: Wipro chairman Azim Premji.
Photographs: Reuters
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Cognizant

With 50 global delivery centers and about over 63,000 associates, Cognizant combines a unique onsite/offshore delivery model infused by a distinct culture of customer satisfaction.

A member of the Nasdaq-100 Index and S&P 500 Index, Cognizant is a Forbes Global 2000 company and a member of the Fortune 1000 and is ranked among the top information technology companies in BusinessWeek's Info Tech 100, Hot Growth and Top 50 Performers listings.


Image: Cognizant CEO Francisco D'Souza
Photographs: Rediff Archives
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HCL Tech

HCL Tech had 54,026 employees as on March 31, 2009.

HCL BPO, a division of HCL Technologies Limited was established in 2001. With over 13,200 professionals operating out of India and Northern Ireland, HCL BPO runs fourteen delivery centres across India, UK and Malaysia.

HCL BPO offers multilingual support in eight European languages and eight Asia, Pacific and Africa Collections (APAC) languages.

HCL BPO's focuses on sectors like telecom, retail, banking and financial services, insurance, hi-tech & manufacturing, and media, publishing and entertainment.

Shiv Nadar is the founder, chairman and chief strategy officer of HCL Technologies.


Image: Shiv Nadar, chairman, HCL Group.
Photographs: Rediff Archives
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HP India

HP India has close to 50,000 employees.

HP is a technology company that operates in more than 170 countries around the world. It explores how technology and services can help people and companies address their problems and challenges, and realise their possibilities, aspirations and dreams.

Stanford University classmates Bill Hewlett and Dave Packard founded HP in 1939. The company's first product, built in a Palo Alto garage, was an audio oscillator-- an electronic test instrument used by sound engineers.


Image: US tennis star Serena Williams holds a laptop during the launch of Hewlett Packard's new imprint design notebooks in New Delhi.
Photographs: Vijay Mathur/Reuters
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MphasiS

MphasiS employs over 30,000 people.

MphasiS BPO provides value-added voice and transaction-based contact center and business process outsourcing services to Fortune 500 companies worldwide.

Its strengths include customising onshore, nearshore, and offshore solutions. Its BPO centres in Bangalore, Mangalore, Pune, Mumbai, Noida, Ahmedabad and Puducherry in India offer English language support, and the Tijuana, Mexico facility offers Spanish and bilingual solutions to target the Hispanic market in the US.


Image: MphasiS office in Bangalore. (Inset) MphasiS CEO Ganesh Ayyar.
Photographs: Rediff Archives
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Intelenet

Intelenet has about 28,000 employees.

The company's focus is on providing solutions to global organisations seeking to reduce costs while consistently maintaining superior service levels.

Their solutions extend across all strata of BPO, technology and consulting and can be applied to organisations in industries as diverse as banking and finance, insurance, retail, telecom, information technology, travel and hospitality.

Areas of operation: Australia, India, Philippines, Mauritius, USA, Central America.


Image: Intelenet office in Mumbai. (Inset): CEO Susir Kumar
Photographs: Rediff Archives
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IBM Daksh

IBM Daksh has over 27,000 employees.

IBM Daksh was created by four profesionals -- Sanjiv Agarwal, Pawan Vaish, MJ Aravind and Venkat Tedanki -- who saw a great opportunity in the business process outsourcing space. With no business model to follow, it was a big challenge to set up the company.

IBM Daksh is known for a good leadership, a focussed vision and an undying passion. In April 2004, IBM Corporation acquired Daksh e-Services to serve as a global hub to manage business processes for clients from across the world.


Image: An Indian employees at a call centre provide service support to international customers.
Photographs: Sherwin Crasto/Reuters
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Genpact

Genpact has a headcount of over 26,000.

Genpact was born in 1997 as the India-based business process operations for GE Capital. In 2005, with equity investments from General Atlantic and Oak Hill Capital Partners, it became an independent company and was rebranded Genpact. It is India's No. 1 BPO firm.

Genpact manages business for companies around the world with a network of more than 30 operations centres in nine countries. Genpact offers services in finance and accounting, collections and customer service, insurance, supply chain and procurement, analytics, enterprise application and IT infrastructure.


Image: Genpact office.
Photographs: Courtesy, Genpact.
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A Nasscom statement said that the IT-BPO sector reached $58.8 billion in FY08-09 up from $52 billion in FY07-08, showing resilience defying global economic meltdown.

The export revenues for the Indian IT-BPO industry recorded growth of 16.3 per cent and clocked revenues of $46.3 billion in FY08-09 up from $40.4 billion in FY07-08. The domestic segment grew by 21% to register revenues of Rs 570 billion in FY08-09 from Rs 470 billion in FY07-08.

Other big BPO employers in India are:

11. Tech Mahindra Ltd
12. Aegis Ltd
13. WNS Global Services (P) Ltd
14. Firstsource Solutions Ltd
15. CSC India Pvt Ltd
16. Patni Computer Systems Ltd
17. Larsen & Toubro Infotech Ltd
18. Hinduja Global Solutions Pvt Ltd
19. Oracle Financial Services Software Ltd
20. Convergys India Services


Image: Indian employees at a call centre.
Photographs: Sherwin Crasto/Reuters
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India's Top 15 BPO companies

Within the export segment, IT services have grown by 14.7% to clock revenues of $26.5 billion; BPO exports are up by 16.5% registering revenues of $12.7 billion.

Engineering services and product exports clocked revenues of $7.1 billion, growing at 11% in FY 08 -09.

India's Top 15 BPO companies
 
1.  Genpact India Pvt Ltd
2.  WNS Global Services (P) Ltd
3.  IBM-Daksh Business Process Services Pvt. Ltd.
4. Wipro BPO
5. Tata Consultancy Services BPO
6. Firstsource Solutions Ltd
7. Aditya Birla Minacs Worldwide Ltd
8. Aegis Ltd
9. Infosys BPO
10. HCL BPO
11. EXL Service.com (India) Pvt Ltd
12. Intelenet Global Services Ltd
13. Hinduja Global Solutions Pvt Ltd
14. 24/7 Customer Pvt Ltd
15. MphasiS BPO 

Note: This list does not include some companies whose corporate headquarters are located outside India, but have significant India-based delivery capabilities, and have not shared their India-based revenue figures. Had they been ranked based on their India revenues, companies such as Convergys and Sutherland Global Services would have also appeared in this list.

Since several companies are privately held, in order to maintain uniformity, revenue figures for the ranked companies are not being shared.


Image: Designers at a BPO unit in Mumbai.
Photographs: Punit Paranjpe/Reuters
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Som Mittal, president, Nasscom, said, "A significant highlight of the year was the industry thrust to re-engineer itself to partner with its clients in testing times. Increase in fixed price contract, shift from onsite to offshore and end-to-end transformational deals helped the industry to get over 90 per cent repeat business from its clients. At the same time, the thrust on diversification saw emerging verticals and geographies grow almost three times than the core markets." 

India's Top 20 IT services exporters

1. Tata Consultancy Services
2. Infosys Technologies Ltd
3. Wipro Ltd
4. HCL Technologies Ltd
5. Tech Mahindra Ltd
6. Patni Computer Systems Ltd
7. MphasiS Ltd
8. Oracle Financial Services Software Ltd
9. Aricent Technologies (Holdings) Ltd
10. CSC India Pvt Ltd
11. Larsen & Toubro Infotech Ltd
12. Prithvi Information Solutions Ltd
13. Polaris Software Lab Limited
14. MindTree Ltd
15. Mascon Global Ltd
16. 3i Infotech Ltd
17. HSBC Software Development (India) Pvt. Ltd.
18. Hexaware Technologies Ltd
19. Mastek Ltd.
20. Sonata Software Ltd

Note: Includes IT services, engg services, software products and offshore product development revenues.

Ranking is based on companies that have submitted the detailed form. It does not include Mahindra Satyam whose revised audited revenues are not available.

This list does not include some companies whose corporate headquarters are located outside India, but have significant India-centric delivery capabilities, and have not shared their India-centric revenue figures. Had they been ranked based on their India revenues, companies such as Accenture, Cognizant, HP and IBM and would have also appeared in this ranking.


Image: Som Mittal, president, Nasscom.
Photographs: Rediff Archives
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